Work

CH. III

Ticket-Forge

View the code

3rd PlaceGoogle MLOps Project Expo

AI-powered ticket-assignment system that ranks engineers for incoming DevOps tickets.

Problem

Manual ticket triage wastes engineering time and ignores workload and experience signals.

Build

Recommendation engine ranking engineers via ticket context, engineer profiles, historical assignments, workload and recent-experience signals; pgvector similarity search, confidence scoring, explainability and cold-start handling; full MLOps loop (MLflow registry, DVC, Airflow, model CI/CD and monitoring) on GCP with Terraform, Docker and GitHub Actions.

Result

3rd place at the Google MLOps Project Expo in Cambridge, MA.

  • Python
  • FastAPI
  • PostgreSQL
  • pgvector
  • MLflow
  • Airflow
  • Terraform
  • Docker
  • GitHub Actions
Watch the demo

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