projects/ticket-forge/

Ticket-Forge

AI-powered ticket-assignment system that ranks engineers for incoming DevOps tickets.

ticket-forge — darshan@portfolio3rd Place — Google MLOps Project Expo
PROBLEM
Manual ticket triage wastes engineering time and ignores workload and experience signals.
BUILD
Recommendation engine ranking engineers via ticket context, engineer profiles, historical assignments, workload and recent-experience signals; pgvector similarity search, confidence scoring, explainability and cold-start handling; full MLOps loop (MLflow registry, DVC, Airflow, model CI/CD and monitoring) on GCP with Terraform, Docker and GitHub Actions.
RESULT
3rd place at Northeastern's MLOps Project Expo, presented at Google's Cambridge, MA office.
  • Python
  • FastAPI
  • PostgreSQL
  • pgvector
  • MLflow
  • Airflow
  • Terraform
  • Docker
  • GitHub Actions
[ view source ][ watch demo ]

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